Return and Refund Policy
We strive to ensure you and your little ones are happy with our products! If you’re not completely satisfied, we’re here to help. Please review our return and refund policy below.
Eligibility for Returns
- Items must be returned within 15 days of delivery.
- Items must be unused, unwashed, and in their original condition, with tags and packaging intact.
- Certain items such as underwear and clearance items are non-returnable due to hygiene reasons.
How to Initiate a Return
- Contact our customer service at [support@camiwind.com] with your order number and reason for return.
- Once your return request is approved, you will receive instructions on how and where to send the item(s).
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us.
Refund Policy
- Refunds will be processed within 7 business days after we receive and inspect the returned items.
- Refunds will be issued to your original payment method. For cash-on-delivery orders, refunds may be processed as store credit or a bank transfer.
- Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item and your order details. We’ll promptly resolve the issue.
Contact Us
For any questions or concerns, feel free to reach out to our customer service team at [support@camiwind.com].